Information about COVID-19 handling

Last Update: 17th March 2020

Dear customers,
first of all, we would like to thank you for your understanding and also cooperation in complying with all preventive measures regarding the corona virus (COVID-19).

Our number one priority is the healthcare of our employees and customers, these are the important topic for all decisions. Please inform yourself at https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public

Worldwide there are different instructions of the states to protect and to prevent, we ask you to implement them accordingly. These global efforts – to protect the weakest, to research this virus and to care for the sick – require all our care and all our cooperation.

We are fully aware that these measures impact our business and your daily business contentions with us. But the health and safety is our number one priority.

To perform still an excellent service we start the following changes:

  • No public business-events or business-travel from our side.
  • Canceling of big events, also with customers.
  • Splitting of IT-TEAMS for full operation. And prevent against infects.
  • Support customers remote services

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That means for you:

If you have setup a personal meeting with us or similar, you will receive an information that this meeting will be cancelt. We will provide this meeting (if possible) remote.
Also every employee or team-member of the mdct Group/25Space.com will cancel all public events.

Additional we split internal our IT teams, so that in case of an infect we have enough people to empower and manage our global infrastructure availability. We do this also with our service team.

Remote-Support

If you or your company switching also to remote-office concepts, we will priority our support and service without additional costs. Please inform in the begging of your ticket us about this case.

Look ahead

We look positively into the future even though there are some uncertainties and limitations to the current global situation, and are convinced that together we will emerge from this crisis stronger than it has begun.

#1 Take care of your health and the people around.

We will update this side if needed.

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