In the Cloud Management Suite, you can see the status of your account under “My Account”.
approved = confirmed
not approved = not confirmed
If your account is not confirmed, you will not be able to place orders and settings on products. This is because we can not verify you as the official owner of the account and the deposited email address.
How do I confirm my account?
After registration you will receive an e-mail with a confirmation link. Open it and follow the steps on the screen to complete the confirmation. Please note that this e-mail is often recognized as SPAM.
If you can not find them anymore, you can request the confirmation again here.
My account is still not confirmed
If your account is still not confirmed despite confirmation, there are several reasons:
– Your account has been recognized as SPAM.
– You are more than 14 days behind with an invoice.
– The account owner is under 18 years.
Please contact our support team to solve this problem.